Shipping Policy
Our Home Promise
We handle every piece with precision and care. Given the artisan nature and scale of our furniture and lighting pieces, we utilize a specialized shipping process designed to ensure your order arrives at your home in pristine condition.
Each item is double protected, using custom crating for furniture and specialized padding for delicate lighting and glass. While we prioritize secure transit, we ask that you inspect your delivery promptly upon arrival.
Claims & Support
Damaged Items
If an item arrives damaged: 1. Note any visible damage on the delivery receipt before the driver departs. 2. Take photos of the item and its packaging within 48 hours. 3. Email avadotscott@gmail.com with your order number and photos. 4. Save all original packaging until the claim is resolved. Our team will review your photos and offer a solution, such as a repair, replacement, or refund. Please note that claims missing photos or filed after 48 hours may not be accepted.
Lost Items
Stolen Parcles
If your package is delayed, please monitor your tracking for 2 extra business days. Confirmed lost shipments are eligible for a refund or replacement based on the carrier investigation results.
We suggest using secure delivery addresses or signature requirements to prevent theft. If a package is marked delivered but is missing, please check with neighbors. Compensation is not guaranteed for stolen items.